55Bet Casino Privacy Policy

At 55Bet Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at 55bet.com, create an account, or use any of our services — including our casino games, sportsbook, live betting, and promotional features. We encourage you to read this document carefully before using our platform. By continuing to use our services, you acknowledge that you have read and understood the practices described below.

1. Who We Are

Our 55Bet Casino platform is operated by Novatech Solutions N.V., a company registered under the laws of Curaçao. We hold a valid gaming licence issued by the Government of Curaçao (Licence No. GLH-OCCHKTW0711112020), which authorises us to offer online gambling services to players worldwide. If you have any questions regarding this Privacy Policy or how we handle your data, you may contact us at support@55bet.com.

2. Information We Collect

When you register for a 55Bet account, use our services, or interact with our support team, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address and phone number
• Home address, city, country, and postal code
• Username and I4Ayj8%Y1_Jau{zj (encrypted)
• Government-issued identification documents (for KYC verification)

2.2 Financial and Transaction Data

• Payment method details (card numbers, bank account data, e-wallet identifiers)
• Deposit and withdrawal history
• Transaction amounts, currencies, and timestamps
• Cryptocurrency wallet addresses (BTC, ETH, USDT, LTC)

2.3 Technical and Usage Data

• IP address and approximate geolocation
• Browser type, device model, and operating system
• Pages visited, time spent on our platform, and clickstream data
• Session logs and mobile browser data (we do not operate a dedicated 55Bet casino app — all activity is tracked via our mobile-optimised browser)

2.4 Communications Data

• Live chat transcripts and email correspondence with our support team
• Survey responses and feedback you voluntarily provide
• Messages exchanged via the dedicated VIP chat support channel

3. How We Use Your Information

We at 55Bet use the personal data we collect for several core purposes. Below is a breakdown of how we process your information and the legal basis for each use:

• Account management: We use your registration data to create, verify, and maintain your 55Bet casino login and account access.
• Identity verification (KYC/AML): We are legally required to verify your identity before processing withdrawals or awarding bonuses. This includes 55Bet casino withdrawal requests.
• Payment processing: We process your financial data to handle deposits and withdrawals through methods such as Visa, Mastercard, Revolut, MiFinity, Jeton, Apple Pay, and cryptocurrency.
• Bonus and loyalty management: We use your gaming activity data to manage your participation in the 55BET Loyalty programme, cashback offers, rakeback calculations, and promotional campaigns.
• Fraud prevention and security: We monitor account activity to detect suspicious behaviour, prevent unauthorised access, and comply with our obligations under applicable anti-money laundering laws.
• Customer support: We use communication data to resolve queries submitted via our 24/7 live chat, email support, and the dedicated VIP support channel.
• Marketing communications: With your consent, we may send you promotional emails, bonus code offers, or notifications about 55bet promo codes and new games.
• Legal compliance: We retain and disclose data where required by law, regulation, or court order.

4. Cookies and Tracking Technologies

Our 55Bet platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. When you first visit our website, we will request your consent to place non-essential cookies on your device. You may withdraw this consent at any time by adjusting your browser settings, though doing so may affect the functionality of certain features on our site.

We use the following types of cookies:

• Essential cookies: Required for basic site functionality, including 55bet login sessions and security features.
• Analytical cookies: Help us understand how players navigate our platform so we can improve user experience.
• Preference cookies: Remember your selected language, currency, and other personalisation settings.
• Marketing cookies: Used to display relevant promotions and track the effectiveness of our campaigns.

5. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist us in operating our platform. These include:

• Payment processors and financial institutions handling your transactions
• Game providers such as Play'n GO, NetEnt, Evolution, Spinomenal, BGaming, Endorphina, and others who power our casino games
• Identity verification and KYC service providers
• Fraud detection and cybersecurity companies
• Regulatory and licensing authorities in Curaçao and other applicable jurisdictions
• Marketing and analytics platforms (subject to your consent)

All third parties we engage are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are required to retain financial and identity records for a minimum of five years following account closure, in compliance with anti-money laundering regulations. When your data is no longer necessary, we securely delete or anonymise it.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us at 55Bet Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data, subject to our legal obligations to retain certain records.
• Right to restrict processing: You may ask us to limit how we use your data in specific circumstances.
• Right to data portability: You may request a structured copy of your data in a machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing), you may withdraw it at any time.

To exercise any of these rights, please contact us at support@55bet.com. We will respond to your request within 30 days.

8. Security Measures

We take the security of your personal data seriously. Our 55Bet Casino platform employs industry-standard SSL encryption, two-factor authentication options, and rigorous access controls to protect your information from unauthorised access, loss, or disclosure. Our security team conducts regular audits and vulnerability assessments to ensure the integrity of our systems.

9. Responsible Gaming and Age Verification

Our services are strictly available to individuals aged 18 and over. We are committed to responsible gaming, and we carry out age and identity verification as part of our onboarding process. If we suspect that a player is underage or is experiencing gambling-related harm, we reserve the right to restrict or suspend their account pending further review.

10. International Data Transfers

As an international online casino serving players across multiple markets — including those accessing us with support for English, French, German, and Turkish — we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection mechanisms.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this page periodically. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data at 55Bet Casino, please do not hesitate to reach out to our team:

• Email: support@55bet.com
• Live Chat: Available 24/7 via our website
• Operator: Novatech Solutions N.V., Curaçao

We are here to help and will do our best to address your concerns promptly and transparently.